We all want our users to be happy, right? Sure, we may occasionally threaten to give them a read-only profile or lock them out altogether… [...]
Three times a year, I spend at least a full afternoon reading the notes for the upcoming Salesforce release. I have to be honest – [...]
Do you ever have conversations with your users where you don’t understand each other at all? It could be that you receive a simple request, [...]
In the Salesforce admin world, the word “usability” has been thrown around so much that I’m not sure we really know what it means anymore. [...]